Module 6: Restaurant Wait Staff

Terms of Reference

Professional Local Expert (Independent/ Body)

R_ 5_C Implementation of vocational training Program

Module 6: Restaurant Wait Staff

Project: Improvement of Development Process and Local Governance in the Municipality of Tripoli


  1. Introduction

The Municipality of Tripoli  received on  the 15th of January 2016  a grant from the European Union (EU) to realize the project” Improvement of Development Process and Local Governance in the Municipality of Tripoli” over a period extending to 36 months. The overall objective of the project is to improve the institutional and operational contribution to governance and development process in the Municipality of Tripoli. The Specific objectives of the project are to improve access in Bab El Tabbane, Jabal Mohsen and El Ghouraba to basic and adequate social services on a sustainable basis. All three communities will benefit from a positive impact on different levels especially on Health, Education, Job Creation and awareness levels. Five Expected results derive from the project.


  1. The project

The project derives from four basic facts advanced by the Municipality of Tripoli:

  1. The local authority and civil society are in need for capacity building,
  2. Health is a fundamental human right and should be available to all people regardless of gender, social class, ethnicity and age,
  3. Job opportunities are very limited due to the deficiency of educational skills,
  4. Recreational activities allowing the cohesion of the dissimilar zones allow a better synergy.

The civil war witnessed throughout many years from 80s and renewed with the Syrian crises had severe repercussions on the social fibre and the spatial structure of the town. It weakened the social cohesion and shaped the city into neighborhoods demarcated and ruled by conflicting sectarian groups.

To tackle the hard social division, workshops and roundtables that include the broad spectrum of the local society to enhance citizenship and promote dialogue among different constituents of the local community will be organized. The subjects to be addressed could include the reconciliation, trust building, negotiation, dialogue principals, social inclusion, mutual assistance and social solidarity.

Many sessions, roundtables, workshops to capitalize on the theatre drama, volunteering and best practices conducted in these fields through NGOs and Civil Society organizations in the targeted neighbors will be presented, discussed and enhanced to disseminate a new culture of change and cohabitation and declaration of intent.


  1. Tasks

The Expected Result (5) of the project (subject of the present TOR) is to provide dropped out youth and students with skills and know how in order to have access to the labor market.

For this purpose, and according to the stipulations of article 3.2.3 of the “Practical Guide to contract procedures for European Union external actions “applicable from 15/07/2015, the Municipality of Tripoli is seeking to contract a short-term local expert to perform the following tasks:


  1. The Objectives of the Restaurant Wait Staff:

Upon an analysis of the local job market, was noticed that there is a growing amount of restaurants that are opening on a yearly basis. These restaurants require both waiters and waitresses that can adapt to different restaurant settings, are familiar with the health and safety regulations of the food industry, and understand the needed restaurant etiquette in order to properly address the needs of customers in a professional manner. Participants in this course do not need to have any previous experience nor an educated background, but must be physically able to work within a busy restaurant environment.  

  1. Objectives of the Course:

At the end of the sessions, trainees will:

  • The different kinds of service and table settings.
  • Various serving methods
  • Learning how to properly take orders and learning more about suggestive selling


  • Learning how to professionally service food, including the proper plate and glass holding techniques
  • Table mannerisms
  • How to emotionally adapt during busy times
  • Listening to guest comments
  • Learn how to properly communicate within the hospitality/restaurant industry.
  • Learn interpersonal skills in order to effectively deal with customers in different situations and how to properly greet/host customers professionally.
  • Hygiene and food safety procedures to avoid food contamination. This must include ISO 22000 (Food Safety Management) in order to ensure proper handling of food and meet the requirements of the food industry when it comes to safety and hygiene.
  • Meet the market needs of the local community by acquiring the professional skills to work within the hospitality industry as wait staff.
  1. Participants to the course
  • Both males and females are encouraged to apply for this course.
  • Local Lebanese citizens that are aged between 18-40.
  • Must have knowledge of basic computer skills.
  • Must understand written Arabic and English.


  1. Start and duration of the contract

- The contract duration is Four weeks and will start after its signature with the Municipality of Tripoli according to the vocational training time schedule elaborated by the Municipality of Tripoli .

- The theoretical training will be for two weeks and a total of 10 hours per week.

- The practical training will be for two weeks and a total of 20 hours per week.

The maximum number of working days that the expert is expected to spend during the duration of his/her contract is 15 Days based on 4 hours per day .

- The ceiling of the contract is: 1800 Euros


  1. Duties and Responsibilities of Expert

The expert will be responsible of the following tasks:

· Develop appropriate instructional aids and display materials to enhance learning.

  • Procure the necessary tools and equipment needed for his sessions (They remain his property)

· Deliver the presentations and animate the sessions.

  • Applicants wanting to apply must provide a TWO week course syllabus of content that will be taught,
  • Evaluate the participants’ performance, knowledge and skills after the completion of the Restaurant Wait Staff training programme


  1. Evaluation of proposals and award of the contract

Proposals will be evaluated by the concerned committee. Methodology and CV will have a grade over 80 and the financial offer will have a grade over 20. The total evaluation grade of the expert will be the sum of the two grades and over 100.


  1. Dependence

The professional local expert will report to the Project Coordinator and will coordinate his/her work with the Mayor, the project committee, the steering committee and the Partnership Forum


  1. Deliverables

The following deliverables are requested from the local expert:

  • Report on the implementation of the Restaurant Wait Staff training program
  • Report for future capitalization that includes evaluation of the impact of the vocational training program.
  • Report on the closing ceremony


  1. Education/Professional experience and skills


  • Strong presentation, communication and facilitation skills.
  • Ability to prepare and deliver quality training.
  • Self-motivated and organized with a demonstrated capacity to manage time and personal work plan.

Required Qualifications

  • Must hold a Bachelor’s degree in hospitality
  • Must have relative experience in the food industry dealing with wait staff
  • Must be fluent in written and spoken Arabic.
  • Experience in designing and presenting material, preferably in hospitality, is highly desirable.
  • Must have knowledge about the hospitality industry within Tripoli.


  1. Training Methodology:

Vocational training should include a theoretical training and a practical training. The practical training will involve working within a restaurant in order to apply their newly learned skills within the hospitality industry.


  1. Submission of proposals

Interested experts are invited to submit their proposals in two components, a technical part and a financial part. Each of the two components should be placed inside a separate sealed envelope showing on the outside the title of the component (Technical of Financial). The two envelopes containing the technical and financial parts should be placed inside one main envelope. The main envelope should be submitted sealed and should show on the outside just the project name as follows:  

Project: Improvement of Development Process and Local Governance in the Municipality of Tripoli

Module 6:  Restaurant Wait Staff


Any other sentence, mark, sign or logo shown on the outside of the main envelope that may refer to the identity of the expert presenting the proposal will lead to discarding the proposal.

The technical proposal should contain:

- Name and Coordinates of the expert presenting the proposal.

- Copy of the registration of the expert at the Lebanese Ministry of Finance

- The Expert CV that highlights the expertise needed in the TORs;

- An elaborated methodology of work (maximum 5 pages) where the expert explains the approach s/he will undertake to implement the proposed tasks. The methodology should also refer to number of days per task (e.g. will s/he do a training or a session? how many days/hours per type of training/ session), the techniques used (e.g. what approach s/he will use )

- A Gantt chart of the proposed schedule of activities

- In case the applicant is a CSO, a complete file showing that the CSO is working in the targeted area, together with a detailed proposal, report of its activities in the same field of activity proposed in the action and a financial report for the past three years should be attached also to the proposal. 

The financial proposal should contain:

- A financial offer including the expert expected dues for the whole intervention in Euros

All proposals should reach the Municipality of Tripoli, Tall Square, Tripoli-Lebanon. Not later than

12:00 noon of day 14./12./2017

All requests for clarifications, should be addressed in writing by e- mail to the following mail address:

Proposals sent by e-mail will be discarded.

  1. Settlement of Expert Dues

The expert's dues will be settled, after receipt and acceptance of his/her deliverables and against an invoice submitted to the Municipality of Tripoli at the end of his/her contract.